Return and Refund Policy

At Perkin Knives, we take pride in the quality of our products and aim for complete customer satisfaction. If you're not entirely happy with your purchase, we offer a straightforward return and refund process.

1. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been dispatched, we will issue a full refund. If the order has already been shipped, you may still return it following our return policy.

2. Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original packaging, and in a resalable condition.

• Custom or personalized products cannot be returned, unless faulty.

• You must notify us before sending any returns.

To initiate a return, please email us at [insert email address] with your order details.

3. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be credited to your original payment method. Please note:

• Shipping costs are non-refundable, unless the return is due to an error on our part.

• If the returned item is not in its original condition or has been used, we may reduce the refund amount accordingly.

4. Faulty or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately with photos of the issue. We will arrange for a replacement or a refund, including return postage costs if applicable.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error or fault on our part. We recommend using a tracked and insured service, as we are not responsible for lost or damaged returns.

6. Non-Returnable Items

The following items cannot be returned, unless faulty:

• Personalized or custom-made products

• Used or damaged items (unless they arrived damaged)

• Items returned after 14 days without prior approval

7. Contact Us

For return requests or any questions, please reach out to:

• Email:  info@perkinknives.com

• Phone: 02035000214

• Address:  Perkins Steel LLC, Sharjah Media City, Sharjah, UAE

We strive to make every purchase with Perkin Knives a satisfying experience. If you have any concerns, please get in touch, and we’ll be happy to assist you.